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I have had direct tv for almost 16 years. I've asked nothing of them except good service. Since AT&T took over they have been less than CUSTOMER SATISFYING. I had always paid my bill on line and accidental type in a wrong bank account number. I was then BANISHED to not...
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1.2
I didn't like
  • Customer service
#1147651
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This is the worst online service I have ever seen. A good 70% of the time the service does not work at all, giving error messages about not being able to connect to the server. The troubleshooting steps always involve deleting the DirecTV Now app and reinstalling,...
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#1137401
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Free is not Free if you use promo codes. Began my trial on 11/19/2017 and canceled on 11/21/2017 due to streaming problems as well as a poor format in their menu. Because I used the promo code BIRTHDAY2017 my account was charged $15 and according to their policy, there...
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1.1
I liked
  • Rip me off
I didn't like
  • Deceptive fraudulent billing practices
#1136878
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Directv Now - Constant rebuffering

Directv Now
#1146438
1.1
Details
Constant crashes and interruptions of service. I have Roku with no problems with Netflix or Amazon. I am so frustrated that I bought the service
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Coverage Area
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Discounts and Special Offers
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Directv Now - Constant rebuffering

Directv Now
#1146437
Tried to watch Fox Football. Rebuffered every minute totally unwatchable. I have Netflix and amazon-no issues on Roku. ATT should be paying me to watch the unwatchable
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Directv Now - Worst streaming company out there!!!

Directv Now
#1130448
1.0
Details
Pay 60 bucks a month to see error messages channel blacked out in my area. U can’t watch a full 2 hr movie without some sort of streaming issues. Not sure how they are the biggest tv provider they suck!! They need to take tips from PlayStation vue and sling they stream Beautifully. If I can be any help to anyone thinking about streaming direct tv DONT DO IT! You will be just throwing money away
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Directv Now - Watching this mess freezing, cutting out and seeing the same message about connection lost but they are working on it

Directv Now
#1127887
1.0
Details
Were searching for a good and cost cutting method away from regular ATT U-Verse expense. Direct TV Now is a joke. Will continue to search for less expensive ways to view tv programming. BAD CHOICE {{REDACTED}}
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Reliability
This was suppose to be a bundled service for $81.00 a month not $73. A month for A T & T and noy $ 78.00 a month for direct tv. And i want to add a fox sport station they told me i couldnt cause thats not in my psckage . I thought as a customer we are allowed to build...
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1.0
#1136805
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Contact the FCC complaint department on line and let them know your situation. They will get back to you within a few days. AT&T was fined billions for customer problems. They called me back within a few days and they contacted the President's office in Washington DC...
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#1135041
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Tried the 7 day free trial...what a comedy of errors. Took hours to set up with several chat sessions with the knuckleheads from wherever they find them. Worked for a while. Closed caption stopped working so more chat. Had to load Chrome to access my account (which is...
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#1133728
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I kept getting notices in the mail about what a good deal I could get with Direct TV for $50 a month. I decided to try Direct TV. Got it installed in July or August. We were very interested in Netflix to watch the next season of the show Longmire. I called and ordered...
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2.0
I didn't like
  • I did not like direct tv
#1131342
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i canceled two days into my free trail and still charge me 90 dollars i chat four times they said if u order the roku trail there is no money back . they never send me any roku ripp off no live phone call, no address does any body knows they address want to file a...
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1.0
I liked
  • Rip me off
#1128510
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I cancelled immediately upon subscribing because they made a huge error! They charged my Debit Card but sent the service to someone else because they got my email wrong. So I had to fight tooth and nail to get my refund back within the same day. I vehemently asked to...
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1.0
I didn't like
  • Shady business practices
  • Customer service chatting i rather talk to a live person
#1123631
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initially I considered Direct TV as well as Comcast. I decided to go with Comcast and called Direct TV within 3 business days to cancel whatever arrangements I had made with them. I have been with Comcast since November 3, 2016. Now I am receiving charges on my credit...
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#1123260
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