Doug P Eub

Will not honor old plan

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Just spent over an hour with customer service. My service was canceled and need to be "restarted" due to the change from ATT to the new company. Of course, they will not honor my old rate; the comparable new plan would be a three-fold increase. No longer a customer, but still pissed.
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Reason of review:
Poor customer service

Preferred solution: Price reduction

Celeste Quk

Increasing Rates

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When I first signed up, I was promised 10.00 a month for the Live a Little package for life. Everything was going great for about a year. Six months ago they increased their rate. So now I started paying 15.00 a month. Now 6 months later, they raised their rates again to 10.00 more. I was their Beta Tester and got nothing in return for it. I used to work for a cable company and not even cable companies raise their rates every 6 months. I am extremely disappointed that I have to pay 25.00 a month now for something that barely works. I am dropping Directv Now and Iโ€™m going back to cable.
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Reason of review:
Pricing issue
Anonymous

Raising prices while dropping channels

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Thanks for pulling the NFL network the week before the 2019 Draft, and a month after announcing youโ€™re raising prices and dropping other channels too. So if I cancel Iโ€™ll never be able to get my current package back. Or I can stay and put up with your greedy b**lsh*t... Oh and you still donโ€™t have an app for LG Smart Tvs or xbox/playstation? Go *** yourself Directv Now. Youโ€™ve officially taken Comcastโ€™s spot of my least favorite company.
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Reason of review:
Bad quality
Jackson a Fxh

Tried to call your toll free number but only got 555 hours of your BS ads and *** up ideas!!!

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Since we have no way to contact you idiots we will cancel our direct pay from our bank in the morning. 1-87*-577-**** is bs and when we called direct tv they told us we do not have a direct tv account and REFUSED to help us!!!
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Reason of review:
Poor customer service

Preferred solution: Full refund

peggy e Zhc
map-marker Ellijay, Georgia

Peggy@***.com

This morning I turned on or attempted to turn on Direct TV Now about 7 a.m it gave me the "oops something has gone wrong" error. It is now 2:30 p.m. and we are still getting the same message. All others Netflix etc are working. Can you give me an idea of how long this is going to be down?
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Reason of review:
Damaged or defective
Anonymous

No one will help you got put to a busy signal after 10 minutes

Got disconnected after stating my complaint
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Reason of review:
Poor customer service
Anonymous

I got no help.

They don't have any customer service, and we probably will cancel.
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Reason of review:
Poor customer service
allen m Ntb

Complaint

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i want to know why my local channels were taken off of directvnow channel lineup ? put them back on ! i cant check the local weather !!
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Cons:
  • Took off all of my local channels
Reason of review:
no local channels

Preferred solution: Let the company propose a solution

Anonymous

TRASH !!!!!

I MADE THE MISTAKE OF CHANGING MY ID AND PASSWORD. NOW I NOT ONLY CANT LOG ON TO MY DIRECTV NOW ACCOUNT , I CAN EVEN SIMPLY SPEAK TO SOMEONE OR FIND AN ACTUAL WAY TO MAT CONTACT. WORST SERVICE HAVE EVER SEEN.
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Reason of review:
Access/ activation issues
Zayyan Xli

Charged my card for free trial

Directv now has Refused to refund. Theyre the worst
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Reason of review:
Problems with payment
Williom Yom

Service out

Havenโ€™t had service all day ... I expect to b reimbursed for today may 11, 2019
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Reason of review:
Poor customer service
Anonymous

Annoying streaming commercial

Streaming commercial that send to come on every few minutes. Why?!
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Kathe M
map-marker North Port, Florida

Speechless

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My DTVN went up $5 this month and no customer service number to call. A company run by AT+T and NO PHONE NUMBER? This is not even funny! *** Now they are saying they are raising rates $10 a month and bundle in stuff you don't want. They need to step back and look at why their customers are leaving and raising rates is the last thing they should do. Their last major upgrade was a disaster. This will be fun to watch them crawl out of the mess they created. Wtf
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Reason of review:
Bad quality
Valer W
map-marker Detroit, Michigan

A very frustrated Customer

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Directv Now - A very frustrated Customer
I purchased a package deal with direct TV now & at&t in August & was NEVER informed of going over my data or that there was an opinion of unlimited service!!! I been screwed ever since i switched 2 your company!!!!! Since August i have 2 technicians that never show up, been on the chat with 12-14 different agents, had a supervisor screw up my fire stick (after he screwed up my stick he was suppose 2 call me back in 15 minutes which he did not) which my fire stick was working fine b4 he had me do ALL of his so called tricks, had amazon support fix my stick!!!! Did i mention i was on the phone with several different agents (a total of 14 agents) for 6-7 hours twice fixing problems, even on Thanksgiving Day!!!! I could go on on!!!!!!
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Reason of review:
Not as described/ advertised
Anonymous

***

*** now since it is owned by ATT. No customer service support whatsoever anymore. Constantly goes out. *** AT&T.
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Reason of review:
Bad quality
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