Directv Now Reviews

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Account compromised - fradulent changes to plan - charged over $150

Directv Now - Account compromised - fradulent changes to plan - charged over $150
Directv Now - Account compromised - fradulent changes to plan - charged over $150
Directv Now - Account compromised - fradulent changes to plan - charged over $150
Directv Now - Account compromised - fradulent changes to plan - charged over $150
Directv Now - Account compromised - fradulent changes to plan - charged over $150
Directv Now - Account compromised - fradulent changes to plan - charged over $150
My account was compromised on June 8th, contacted on the 9th, they reverted changes. Because this change happened on my billing cycle it generated anoter month of charges. Today I was billed over $150 for package changes that included Vietnamese, Korean, and Brazilian channels. The packages were reverted but simply because of when this happened, my account was charged over $200 in total and over drawn my account which caused me to incur additional charges. They refuse to give any sort of refund. Their security is poor, they don't have standard password requirements so my password is weaker than normal. I have changed it several times, and I have been compromised before and had my plan changed. I'm being held fiscally responsible due to the timing of this and they lax security practices/
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2 comments
#1718383

They owe me $416.10! I have been trying to resolve this to no avail.

Trial offer was part of a discounted bundle - never wanted the service in the first place and we did not use it. We canceled before trial period ended. Charges that I could not idedntify appeared on my account, I got my bank involved and discovered it was Directv Now. They claimed that I needed to cancel it again and committed to refunding $416.10.

I have not received a penny! I have used chat and talked to people who claimed return of funds in 7-14 days, then 30 days and finally 3-4 days on an expedieted schedule. Month in - no money.

Jack booted thugs with no oversight. Consumer protection is a joke and they know it!

#1737629
@PissedConsumer1718383

This company does not know customer service get ur CC and continues to charge no matter what ! Theifs

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ID
#1556851 Review #1556851 is a subjective opinion of poster.
Pros
  • Sign on deal for an apple tv
Cons
  • Customer care
  • Refund policy
  • Password requirements are non standard
Reason of review
Poor customer service
Loss
$161
Preferred solution
Full refund

Prior Customer

I cancelled my Direct TV Now subscription as of February 2019. Previously, my subscription was an auto-pay from my American Express card. The charges for the subscription ended with the February 2019 auto-charge. On September 22, 2019, I received an email stating that myAT&T account had a balance due. Since my AT&T account is also an autopay account, I called the number provided in the email, and could get no information about an unpaid bill. However, my AT&T account shows that $76.12 is owed for each of January and February 2019, and both charges are on my American Express card for those months. Both Amex charges have been paid. Unfortunately, because there is no way to talk with a live person at Direct TV Now, I see no way to resolve this issue.
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ID
#1661467 Review #1661467 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Directv Now Streaming Service
Reason of review
Return, Exchange or Cancellation Policy

Bad service

I need to talk to a live person , one that speaks clearly.
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ID
#1608331 Review #1608331 is a subjective opinion of poster.
Location
Port Orchard, Washington
Service
Directv Now Customer Care
Reason of review
keeps going out
Preferred solution
fix it
New Reviewer

Try to get some service l

Can someone call me at (225) 202-**** PLEASE.......
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ID
#1605387 Review #1605387 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Service
Directv Now Customer Care
Reason of review
Can't talk too nobody
Preferred solution
Need to be able to call when need

Pause and fast forward are delayed

Watched a movie for almost 2 hours paused the last 10 minutes but everything froze and when it finally caught up i got to watch the suspense filled ending in fast forward with no sound, not much point in trying to go back and see it again. ATT sucks.
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ID
#1605373 Review #1605373 is a subjective opinion of poster.
Location
Columbia, Illinois
Service
Directv Now Streaming Service
Reason of review
Poor customer service

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Verified Reviewer
Junior Reviewer

Awful Company

Update by user Aug 28, 2019

Having gotten NOWHERE with three sets of online chats- I’ve lodged a written and formal complaint. Here is the link: https://www.att.com/esupport/article.html#!/att-tv/KM104****. I can’t let them get away with this and I will not drop it.

Original review posted by user Jul 29, 2019
This company deserves a class action suit. I have spent hours in the CHAT Room- the ONLY way to talk to anyone. And I don't believe that I ever got a real person. I had two lengthy Chats and both times they gave me a Confirmation # that I would receive my money back. And both times it never happened "within 5-10 business days." All three CHATS were ultimately fruitless and repetitive- and were from a script. They tease you with a refund then never give it to you "As our billing department decided you were not eligible as you did use the service."
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ID
#1605171 Review #1605171 is a subjective opinion of poster.
Service
Directv Now Customer Care
Pros
  • Get a full refund
  • Absolutely no pros
Cons
  • Limited availability of customer service
  • All cons
  • Getting billed for a cancelled account 5 months
Reason of review
Poor customer service
Loss
$543
Preferred solution
Full refund
New Reviewer

Our DIRECTV NOW keeps going in and out

Our Direct TV Now keeps going in and out. We are using fire stick for our connection everything else on fire stick is operating fine . Our Wi-Fi connection is running very strong . Nothing else is going in and out except for DIRECTV now .
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ID
#1602945 Review #1602945 is a subjective opinion of poster.
Service
Directv Now Streaming Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

ZERO *** customer service

Absolutely no option to speak to AN ACTUAL PERSON so that your issue can be explained correctly and resolved. *** chat option does nothing more than give vague answers, or in my case no answers at all for the issue I am having
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ID
#1600308 Review #1600308 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Directv Now Customer Care
Pros
  • Chanel selection
Cons
  • No ability to talk to an actual person for customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
The ability to talk to an actual person...I canceled service based on their *** customer service
New Reviewer

Not what i was told it was

I have direct tv now for only two weeks. Lost signal six times within a week due to mild storms. Sales rep said this would not happen because more satellites are being used. Signal was the same as when I had it years ago. The majority of the channels are all movie channels. I can watch the same movie on six different channels. Also, the *** channels are between the sports and cartoon channels. The titles are explicit. I will be cancelling due to these reasons.
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ID
#1598143 Review #1598143 is a subjective opinion of poster.
Service
Directv Now Streaming Service
Reason of review
Not as described/ advertised
Preferred solution
Full refund
New Reviewer

3rd channel loss since April 2019.

First we lost NFL just before draft. Had to add Sling TV to get channel. Than lost NBC just before Marcy 4th July Special. NBC free down load but 24 hour delay for prime time shows. Now lost CBS so had add CBS all access for 5.99 month. One of reasons went with them was NFL, and local channels. Half now gone. Little faith get back CBS when encourage local tv station or all access. Good thing got package before price about doubled. Can see why losing customers with streaming problems but expect more . Best thing no loss of signal during rain. They are good about discount even if problem not fixed. Waiting get numeric channel line up back for about two months now.
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ID
#1595580 Review #1595580 is a subjective opinion of poster.
Location
Clearwater, Florida
Service
Directv Now Tv Package
Reason of review
Problem with delivery
Loss
$6
Preferred solution
Price reduction
New Reviewer

Flakey

Over and over the service has crashed.
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ID
#1588048 Review #1588048 is a subjective opinion of poster.
Service
Directv Now Streaming Service
Pros
  • Price and choice of channels ok if it would work
Cons
  • Constantly buffers and disconnects or blacked out
  • There is no one to contact
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

Changing credit card on prepay

Went to AT&T store and they did it. But still don’t understand why my original signup for $35/month guaranteed for life in dec of 2016 has jumped to $40 and now to $50/mo. Also I get no mail of any kind. Do not know if I should keep the service. Would like someone to call me @303 638-****. George Peterson Thanks for this follow.
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ID
#1584936 Review #1584936 is a subjective opinion of poster.
Location
Casa Grande, Arizona
Service
Directv Now Customer Care
Reason of review
Pricing issue
New Reviewer

I’m getting charged and I’m not able to watch DIRECTV NOW

I have a problem when I ask for your DIRECTV service I have put my email wrong I’m trying to login to the DIRECTV and it’s saying I am not a prescriber but you charging me and my account my email is Lydia_Eady@***.com please correct then or send me the email how can I get in touch with youWould like to correct this matter thank you.
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ID
#1582586 Review #1582586 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Directv Now Streaming Service
Reason of review
Damaged or defective
New Reviewer

Directv

I'm having trouble with my TV it won't come on it doesn't have no sound it was on this morning but there was no sound or no picture I unplugged the cable box and plugged it back in the receiver comes on but the TV won't
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ID
#1582347 Review #1582347 is a subjective opinion of poster.
Location
Fishers, Indiana
Service
Directv Now Streaming Service
Pros
  • Programming choices
  • Good website
Cons
  • Paying for nothing
Reason of review
Bad quality
New Reviewer

Wrong number

I call the number provided it was the American Arbitration Association
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ID
#1581683 Review #1581683 is a subjective opinion of poster.
Reason of review
Wrong number provided
Preferred solution
Call me/provide correct number

Questions on troubleshoot

Still buffers only on directv now..are there updates out there I maybe missing? I have no response
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ID
#1579807 Review #1579807 is a subjective opinion of poster.
Location
Roanoke, Texas
Service
Directv Now Streaming Service
Reason of review
Bad quality

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